Dracula is operated by Excite Ultra Media Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2. We launched in 2025, and everything we do on this platform sits within the framework that licence sets out — covering how we handle accounts, process money, and respond when players raise concerns.

We built Dracula for players in the United Kingdom. That means the platform, its payment options, and its support structure are all set up with UK players in mind. If you are reading this from the UK, you are exactly who this site is designed for.

How we handle your money

Player funds are kept separate from the operational funds we use to run the business. That separation is not incidental — it is a deliberate part of how we are structured. When you make a deposit, those funds are held distinctly from company money so that your balance is not exposed to the ordinary costs of running the platform. Withdrawals are processed within 0 to 48 hours, and the minimum withdrawal amount is £20, matching the minimum deposit. We think transparency about these mechanics matters more than reassuring language, so we set them out plainly here rather than burying them in terms.

Safer gambling

We take safer gambling seriously as an operational matter, not as a footnote. The way the platform is built reflects that. We expect players to be adults who can make their own decisions, and we also recognise that gambling can cause harm if it gets out of hand. For that reason, we maintain tools that let you set limits, take breaks, or close your account if you need to. These are not difficult to find or use. If you contact support because something feels wrong, we treat that as a priority, not a routine query.

We are accountable to the Anjouan Gaming Authority for how we operate, and we take that accountability at face value. Regulatory oversight gives you a point of recourse that sits outside our own processes, and we think that matters.

When it comes to the providers and payment routes we list on the platform, we are selective. The software studios you will find here — including Pragmatic Play, Evolution, Nolimit City, Hacksaw Gaming, and others — are established names whose games are tested independently. Payment methods are assessed for reliability and security before we add them. We do not add providers simply to extend a list.

When something goes wrong — a payment that does not clear, a technical fault during a game session, a dispute about a bonus — we expect ourselves to respond clearly and without unnecessary delay. Our support team operates to handle those situations directly. We would rather resolve a problem straightforwardly than manage it at a distance.

That, in plain terms, is who we are and how we run this platform. If you have questions that this page does not answer, our support team is available to help.